yea yea... i know i have to study. but i'll spend some time blogging first...
yeps, finally one last paper to go, and i'll be free! but the process is gonna be so tough... oh wells, if i can get thru the shit during TP days, i'll get thru this.
read today's papers, about blogs. and how companies get their comments from blogs. like you talking about service, or the burger you ate in the afternoon.
so, the theme for todae is....... bad stuff!
bad stuff 1:
i have this bad experience at nokia care centre when i went to upgrade my N70 software to make sure its the latest and at the same time i had some problems with my keypad lights too. when i reached, was supposed to take a queue number given by the information counter. but it was horrid. there was a terribly, extremely long long long queue of people, juz waiting to take queue numbers! and guess wad? people started leaning over to the counter, and pressing their own numbers. i was of course pissed lar! so i approached another personnel who was serving the collection of phones.
i asked her "excuse me, why is there no one at the information counter?"
and her bad reply was... "sorry, you got to wait a while"
she dun even bother explaining why... if she told me that he/she is looking into a matter or wadsoeva lies u can come up with, its better than saying "you got to wait a while". i am waiting wad... and after some time, there was, of course a personnel who eventually came out of the "room".
waited an hour after obtaining the queue number.... isn't that such a long time? and the cause of it? people who take the queue number dun appear when its their turn, so they skip to the next number. and when the person reappears, they still serve him. isn't it unfair? i thot they was supposed to take a new number! and the whole system went haywire. poor customers waiting there juz have to see people "reappearing" claiming its their turn.
so when it eventually became my turn, i told the personnel that the keypad lights are faulty. he checked and agreed with me. and said that they would do a fresh reload if i wanted to. so the procedure goes. and my phone have to be kept for 4 hours.
off i left after that. but i was wondering, how come they build a total of 9 counters (3 for collection, and 6 for servicing of phones), but only 4 were open? (1 for collection and 3 for servicing).
4 hours later i returned, but to my dismay, i have to wait for quite a while. and so i did. understanding that its the peak period, where people are off from work. it was about 7pm in the evening. fyi: nokia closes at 8pm.
my wait lasted an hour. until exact 8pm. wad happened? this was what i observed.
the information counter personnel was talking to her friend while serving me, and other customers as well.
and since it was her friend, and being her friend, she got the privillege to collect her phone first without getting a queue number. (my question to nokia, you have this kind of privillege? if got, i go and make friend with one of the nokia care staff so that my phone will get repaired faster, or maybe on the spot.)
they din press the buzzer for the queue number. they juz called her to collect her phone. all other customers juz looked on, waiting helplessly for their turn.
and the next thing that happened? some customer juz went up to the personnel and asked something, and in the end, he attended to her and serviced her phone! like that who need to take queue number lar?! i oso want sia...
and guess wad? when it was my turn, the personnel who served me told me that my keypad lights are doing fine. its becoz if the sensor. when its dark the lights would come out. when its brighter, they would go off to save batt... and to think the earlier personnel who served me agreed with me that my keypad lights are faulty! i thot being a nokia personnel, shouldn't you know all your phone stuff well? i wasted the whole day, waiting and waiting, and to find that my phone is not faulty.
bad experience, bad service, bad reputation to the company, bad bad bad....
bad stuff 2:
in another article, i read how the 2 year old girl's toe plus shoe was stuck into the side of the escalator. it was big news, in the tv yesterday as well... they had to dismantle the escalator, juz to find her little toe. and it could not be reattached back to her feet, becoz it was too late, as they only found her toe only 2 and 1/2 hours later.
those ugly rubber shoes. like as if ugly is not enuff, still wanna go around bringing harm to people. seems that not only one person had this kind of "escalator-accident". i guess the sales for these ugly rubber shoes should be going down this month.
luckily i got my birkenstocks and papillios. pretty, comfy and danger-free.
whoa, this entry very long. full of complaints. haha.
back to econs.
ta-ta...
